Friday, May 31, 2019

Technology Available :: essays papers

Technology AvailableGiven that the Fine Arts apply expression such as sculpting, painting, drawing, dance, theater, music, etc, there are countless opportunities for advancement within the curriculum. Having such a broad range of options enables different types of technological certify to be introduced to both teachers and students. Theater students using up technology constantly, whether its accessing the computer catalog to find plays for study or on the Internet for reviews or to study virtually a particular playwright. Technology is a central part of technical theater as well. The lights used to illuminate the stage are computer determined and must be programmed correctly (Marshall, 1998). Visual arts students study laser discs, which are used in teaching and learning art history. They also use the CD-ROM drives in Macintosh-based computers to study color mixing, art forms, current trends in optical arts and art history (Marshall, 1998). There is a computer artwork l ab at their disposal, which is used to teach animation and the creation of art. Images downloaded from the Internet are modified and adapted to create original works of art (Marshall, 1998). The visual arts students are required to become handy with 35mm copy stand picture taking as they document everything they do for their portfolios. Working with computer animation and photography are central skills for visual artists in the field today (Marshall, 1998). Music programs also include advancements, for examplestudents learn about acoustics, lighting, seating arrangements, ergonomics, and personal scheduling in the context of how the built environment affects musical performance. The technology includes building models of spaces to incorporate specific acoustical properties and studying types and colors of lights (Marshall, 1998). Those are just a few ways in which all Fine Arts categories use technology to improve their class content. The world will keep advancing its up to the educators to take advantage of such learning enhancers. What Practices are Guiding Students in the Fine Arts Today Several educators express a occupy for a more vigorous and expanded arts curriculum. In schools today, the Fine Arts programs seem to be the underdogs of education. In fact, the arts are an incredibly important and integral part of a students learning and development.

Thursday, May 30, 2019

All Quiet on the Western Front: Youth at War Essay -- Literary Analysi

All Quiet on the Western Front The Youth at WarLost unable to find ones way gone, no longer in existence confused destroyed lacking morals, or spiritual hope forlorn.(Encarta Dictionary) The word lost takes on a whole new, three-dimensional meaning when used to describe a generation of young soldiers in Erich Maria Remarques novel, All Quiet on the Western Front. This fictional account of the First World War traces its effects on the protagonist, capital of Minnesota Baumer, and his German comrades. As written in the preface, the novel is an attempt to tell of a generation of men, who even though they may have escaped the shells, were destroyed by the war. The author of All Quiet on the Western Front utilizes the brutality of war to demonstrate how young enlisters, as they become alienated from their past and future, learn of wars terrible effects and consequences.All Quiet on the Western Front details the time spent by a group of young German soldiers on the front lines of the Grea t War. The protagonist, capital of Minnesota Baumer, along with his schoolmates, Muller Leer and Albert Kropp, enlist in the army at the ripe(p) age of eighteen. Their fellow soldiers Tjaden, Haier Westhus, Detering, and Katczinsky (Kat), whom they quickly form a bond of comradeship with, experience the same hopelessness as Paul and his schoolmates. Remarque introduces Paul and the other characters as cynical soldiers lacking the ability to reconnect with humanity because of the harshness of combat. Due to their current emotional state, the young soldiers are alienated from memories of their past. Upon his return home on leave, Paul discovers that he is not only disconnected from the world he left behind, but also incapable of regenerating a desire to live life. As a... ...fe. Remarque uses the contrast between the older generations of soldiers, schoolmasters, and men with higher military rank to convey how the youth at war are more negatively affected. As Barker and Last conclu de, only the older generation, like Kat, will be able to slip back more or less unscarred into civil life....(82) Paul argues that the older generation represented the world of maturity that was associated with greater insight and a more humane wisdom.(Remarque 12-3) However, this ideal in which their elders signified was quickly tattered by the reality of war. Remarque conveys in his book that the older generation had suffered less because the war was a mere interruption, the young men, in contrast, have been gripped by it and do not know what the end maybe. We know only that in some strange and melancholy way we have become a wasteland. (20)

Home Decorating Plan :: Interior Decorating Marketing Strategies Essays

Home Decorating Plan 1.0 Executive Summary Interior Views is a retail home graphic designer fabrics and complementary home accessories and operate concept that is now in its third year. This destination store offers the advantages of providing fabrics specifically designed for home decorator use in fabric widths of 54 inches and greater. Over 900 fabrics are available on the floor at any time with more than 3,000 sample fabrics for custom cut orders. Customers see, touch, feel, and move out the fabric to their home as they work through their purchase decision. grocery research indicates a specific and growing need in the nation for the products and services Interior Views offers in the commercialize it serves. The market strategy will be based on a cost effective approach to reach this intelligibly defined target market. The three-phase approach will utilize resources to create awareness of the store and encourage customers to benefit from the convenience and services it offer s. Interior Views will charge on its selection, accessibility of product, design services, and competitive pricing.The marketing objective is to actively support continued growth and profitability through effective implementation of the strategy.2.0 piazza Analysis Interior Views is a retail store heading into its third year of operation. The store has been well received, and marketing is now critical to its continued victor and future profitability. The store offers the most extensive selection of in-stock decorator fabrics as well as a resource for special ordered fabrics. The basic market need is to offer a good selection of decorator fabrics at reasonable prices, for the do-it-yourself and the buy-it-yourself customers, through a personalized retail store that offers subtile service, design assistance, and inspiration for people to redecorate their homes.2.1 Market Summary We possess good information about our market and know a great the great unwashed about the common attr ibutes of our most prized and loyal customers. We will leverage this information to better understand who we serve, their specific needs, and how we can better communicate with them.Target Markets2.1.1 Market Demographics The profile of the Interior Views customer consists of the following geographic, demographic, psychographic, and behavior factors GeographicsOur immediate geographic market is the Boise area, with a population of 168,300. A 50-mile geographic area is in need of our products and services. The total targeted area population is estimated at 568,800. DemographicsFemale. Married. Have children, but not necessarily at home. Have attended college. A unite annual income in excess of $50,000.

Wednesday, May 29, 2019

Comparing Crime and Punishment and Taxi Driver :: comparison compare contrast essays

Crime and Punishment and Taxi Driver   He is a humans whose psychological workings are dark, twisted, horrifying, and lonely. He is an absurd, anti-hero who is absolutely repulsed by his surroundings, and because he is unable to remove himself from them, he feels justified in removing other people. This profile fits Travis, depicted by Robert DeNiro in Scorseses film Taxi Driver,, and Raskolnikov, the main character of Dostoevskys novel Crime and Punishment. Their revulsion for life leads both men to commit cold-blooded murders, scarcely the story lines contain major differences. By contrasting these differences and comparing the common themes of the classic and the film, we may take to a clearer understanding of the purpose of both stories.   The go under of both Travis and Raskolnikovs problems is their complete and utter disgust with the world around them. Travis is a New York City cab driver who drives everywhere and picks up anyone. It doesnt matter t o him if the customer is a prostitute who uses his backseat as her workplace. He just drives around with a glazed look of indifference in his eyes, while inside, his heart is overflowing with rage. In contrast, Raskolnikov is an ex-student living in St. Petersburg during the mid 1800s. He is extremely poor, and therefore lives in an area called the Haymarket, where all the whorehouses and bars were located. Every time he goes out, he walks ago the dregs of society, which fills his heart with hatred for everyone and everything. Both characters see the world to be completely evil and devoid of all goodness, and this existential view drives them to become only what they so desperately hate.   Their revolt against ugliness pulls both characters towards the most ugly of all deeds - murder. Travis dreams that someday a real rain will come and wipe this scum off the streets. He feels some sort of divine calling to actually become this real rain. Similarly, Raskolnikov p lots to sacrifice one louse of a human being who is no good to anyone for the benefit of thousands. Out of this scheme he derives his Extra modal(a)/ Superman theory that states that humans are divided into the ordinary and the extraordinary, the men and the supermen.

Tuesday, May 28, 2019

My Examination as a Writer Essay -- Essays Papers

My Examination as a Writer The process of examining me as a preserver is non easy. Writing, for me, has never been an easy task. Many times I sat for hours contemplating my blank piece of paper just trying to figure out how to set down to write the creative writing assignment due in a few days for my high school side of meat class. I knew that learning to write well took patience and practice, much like learning any other skill. I remember the long hard hours I spent developing my skills as a skateboarder. I knew that I had to find the same attitude to develop my writing skills. I knew also that I wanted to continue my education and watch a law degree. Definitely my writing skills had to be developed. This September I found myself no longer as a high school student. I am now a college freshman in the University of Dayton. As a high school student in Puerto Rico, I competed with other Puerto Rican students who also had English as a second language. Now I pan icked because I am submerged in a totally English-speaking environment. I was not sure that my ideas could su...

My Examination as a Writer Essay -- Essays Papers

My Examination as a Writer The process of examining me as a writer is not easy. Writing, for me, has never been an easy task. Many times I sat for hours contemplating my blank piece of paper just trying to figure surface how to begin to write the creative writing assignment due in a few days for my high inform English class. I knew that information to write well took patience and practice, much like learning any other skill. I remember the long hard hours I spent ontogenesis my skills as a skateboarder. I knew that I had to find the same attitude to develop my writing skills. I knew to a fault that I wanted to continue my fosterage and pursue a law degree. Definitely my writing skills had to be developed. This September I found myself no longer as a high school student. I am now a college freshman in the University of Dayton. As a high school student in Puerto Rico, I competed with other Puerto Rican students who also had English as a second language. Now I panicked because I am submerged in a totally English-speaking environment. I was not sure that my ideas could su...

Monday, May 27, 2019

Interpersonal Communications: Concept Analysis Paper

Katie Latimer November 1st, 2012 COMM 218 Concept Application Paper Communication takes place in any and all locations, intentionally and unintentionally, and it can be positive or negative. Many of our personal traits and character qualities can affect how we communicate with other people, and how they communicate with us. Recently, I had an experience that further proved this point to me in a very real and tangible agency. Growing up, I mother been known as levelheaded and optimistic. I dont let a brood of distractions or emotions change or affect the way I act around others.As an athlete, my coaches always knew that if they called me into a game I would handle the pressure and gather to the best of my ability, so I decided to change that about myself for a day. The night before my experiment, I several(prenominal)how ended up in a fight with my parents, (not purposefully, of course) which really set the stage. The next morning I woke up with a negative outlook on the day, the thoughts of our fight playing all over in my head. I went to school, and no one talked to me, which hasnt happened since my first day of classes, and even then I felt like people were more than sociable with me.I think that because I woke up thinking that it was going to be an awful day, I made choices and acted in ways that made that idea come to fruition. This is called self-fulfilling divination. According to Alder, Rosenfeld & Proctor (2013), A self-fulfilling prophecy occurs when a persons expectations of an event, and her or his subsequent behavior based on those expectations, make the outcome more likely to occur than would otherwise have been true. (p. 74) At school, because of my sour disposition and gloomy temperament, I was ignored.Not one person talked to me throughout my three classes that day. It was really quite discouraging. I believe this is because in our culture, we learn (or at least I did) that someone who doesnt look like they essential to be talked to , doesnt want to be talked to. Throughout the day I found myself looking around at the pretty, smiling girls and tactile property very inadequate. I realize now, what I was whimsey was a result of social comparison. According to Alder, Rosenfeld & Proctor (2013), social comparison is evaluating ourselves in terms of how we compare with others.We decide whether we are superior or subordinate and similar or different by comparing ourselves to what social scientists call reference groups (p. 69). Social comparison, in this instance, brought upon feelings of inferiority, as I was displaying undesirable qualities. After a very disheartening day at class, I went home. By the time my mom came home, my attitude had worsened. First she asked me What happened? . I responded by saying, Nothing, Im fine. Which she took literally, by the content of my manner of speaking, when I was hoping that she would take them in a relational sense and see that I wasnt really fine.In this instance, my m other was hearing my words in a contextual form, so when I said, Im fine. , she heard me saying that I was okay and nothing was wrong. If she had realized that I was communication with her relationally, she could have been able to tell by the tone of my voice and my non-verbal communications that I was not really fine. At the end of this very unyielding day, I saw my boyfriend. While I am more open with him than I am with other people, I know that he still sees me as a smiling, level-headed person.Somehow he immediately knew that something was wrong. I decided to self-disclose to him, and tell him what was wrong. I told him about the fight between my parents and I, and I believe that my self-disclosure in this instance was more beneficial than risky. He also encouraged me to change my attitude and be more positive, and I believe his words had a more profound put in on me because he is literally a significant other. In every relationship, we can choose what to reveal about ourselv es to other people.This is called self-disclosure and it is described as The process of deliberately revealing information about oneself that is significant and that would normally not be known by others. (p. G-11) In this instance, my boyfriend would not have known why I was upset, he would only have known that I was upset. When self-disclosing, honesty is of the utmost importance. If you arent honest in your communication, then you arent truly communicating. I learned a lot about communication, and I realized that I actually changed my self-concept unintentionally for 24 hours.On that day, I walked around campus feeling as if not one person wanted to converse with me, which was incredibly hard. I also learned that you could never be sure why some people are unfriendly they may just be having a bad day. I believe that on that day I relinquished some of the power of my identity management. Never before had I let myself be seen as shy or unfriendly, my presenting self was always appr oachable and helpful. The presenting self is the way we want to appear to others. In most cases the presenting self we seek to create is a socially approved image diligent student, loyal friend, loving partner, and so on. p. 78). I believe that it was a good experience I let go of my presenting or public self and was able to see more clear how it changed my communication methods and the way others communicated with me. I also believe that it left me with the knowledge of how to better communicate with people that appear unfriendly or closed off, because you never know, they may just be having one of those days. References Adler, R. B. , Rosenfeld, L. B. , & Proctor, R. F. (2004). Interplay The process of interpersonal communication. New York Oxford University Press.

Sunday, May 26, 2019

The Example of Questionnaire

CODE QUESTIONNAIRE This call into questionnaire has the purpose to identify the correlation between the habit of watching position subtitle movie and Reading lore achievement. All of the questions are for any movie or serial which uses English as the subtitle. Please be honest in answering every iodin of question. This questionnaire is purely for conduct a thesis in order to get the info. It will not affect your score mark at the certain lesson. The last, your data will be private for the researcher only. Thank you.Name ______________________ NIM _______________________ Gender ______________________ Class _______________________ Age ______________________ Academic Year _______________________ Address ______________________ Contact No. ______________________ General Question Have you watched at least 1 movie with english subtitle in the past of two years? a. Yesb. No. Specific Question 1. How many an(prenominal) movies with english subtitle that you watch in a month? a. More than 10 titles b. 8 10 titles c. 7 titles d. 2 4 titles e. Only 1 title 2. For the movie with multiple episode (serial), how many episodes that you watch in a month? a. More than 30 episodes b. 21 30 episodes c. 13 20 episodes d. 5 12 episodes e. 1 4 episodes 3. How often do you watch movie with english subtitle? a. Every single day (no day without movie) b. roughly everyday c. Twice or third in a week d. Once a week e. Once a month 4. How many quantify do you spend for watching movie with english subtitle in a day? a. More than 5 hours b.Around 5 hours c. Around 3 4 hours d. Around 2 hours e. Less than an hour 5. Rank the reasons of watching movie with english subtitle on it Habitual 1 2 3 4 5 Curious the cultural life as seen as on the movie 1 2 3 4 5 Like the plot line or the topic of the movie 1 2 3 4 5 Enjoying free time rather than other activities 1 2 3 4 5 1 2 3 4 5 6. What language do you prefer in movie with foreign language? (English inc lude) a. English subtitle b.Bahasa subtitle c. Original language subtitle d. No subtitle but English dubbing e. No subtitle but Bahasa or pilot burner dubbing 7. The most reason of choosing english subtitle more than other subtitle (Bahasa or other language) a. Improving English b. Understandable c. More raise d. The available one e. Accidental 8. How does your habitual of watching movie impact your time to study? a. Prefer watching movie than study b. Study at first but can not concentrate, my mind is on the movie c. Watch movie while studying d.Concentrate to finish studying at first, therefore watching movie e. Prefer studying than watching movie 9. What do you do when you find difficulties in understanding the subtitle? a. instant replay back immediately to the part that I lack of understanding b. Keep the movie goes and replay it again after the end c. Ask friends/try to find the summary or review of the movie d. Let the movie goes try to find the meaning over the actor/ac trees action e. Just let the movie goes and ends 10. What do you do after watching movie with english subtitle? . Find and watch other movies b. Make a review, summary, or deep analysis c. Discuss with friends d. Replay it again e. Nothing to do, it is just for fun 11. Where do you get movies with english subtitle? a. Purchase CD/ videodisk online or offline b. Rent CD/DVD in the rental c. Download free online d. Copy from friends e. Accidental 12. How important the aspects you choose movie? Aspects TU U I VI The storyline 1 2 3 4 Actors/actress 1 2 3 4 Literature aspetcs (genre, year, 1 2 3 4 1 2 3 4 13.

Saturday, May 25, 2019

Introduction to Education Essay

1. Diagram 1 Factors contributing to a great lessonDiscuss the higher up diagram using the breeding theory/theories.(20 marks)AnswerA great lesson is very important for students and teachers. How to make alesson perfect? Maybe different nation keep different viewpoints. Here ar whatevercriteria for a great lesson from my opinions.First of wholly, the quality of learning is exceptional. Students demonstrate excellent concentration and are seldom off task even for extended periods without adult direction. They have developed a resilience when tackling ch all in allenging activities. Their keenness and commitment to succeed in all aspects of trail life and ability to grasp opportunities to extend and improve their learning are exceptional. Moreover, Progress is at least good for different groups of students and exemplary for some students.See more how to start an essaySecondly, Teaching is at least good and often outstanding as students are making exceptional progress. Students are enthused which ensures they learn really well. Excellent subject knowledge is applied to challenge and inspire students. Resources, including rude(a) technology make a marked contribution to learning as does the targeted support from other adults. Teachers are aware of students capabilities and their prior learning and understanding and plan effectively to build on these. Marking and dialogue in the midst of teachers and other adults and students are of consistently high quality. Besides, The following factors are some of the other essential ingredients required for a great lesson Differentiating for various groups of learners Engaging and need students Developing independent and resilient learners Delivering skills and content essential for passing exams Assessment as part of developing progress in learning Challenging the nigh able learners Using technology and tools to make an impact on learning Effective collaborative learning and peer review Effective classroom focussi ng Sharing the criteria for successIn summary, To be an great lesson teaching is at least good in all or nearly all respect and is exemplary in significant elements. As a result, learners thrive and make exceptionally good progress.2. Compare and contrast the Islamic and western perspectives of education.(20 marks)Answer at that place are some fundamental differences between the westward worldview and the Islamic worldview. The occidental design of value is adopted from study of knowledge, in particular philosophy and affable sciences, Islam puts the revelation as a primary source of values which make education in Islam means the value of education itself.Firstly, The difference in worldview in conceptualizing human, knowledge, religion and God, have made Islam and Western education fundamentally different. Western secular education that is valuefree results in the disattachment of knowledge and science from ethics, moral philosophy and spirituality. And as much(prenominal) th e corruption of knowledge due to the Western materialistic educational concept impacts the Islamic world which has long adopted such concepts due to western colonialization.Secondly, The Western concept of value is adopted from study of knowledge, in particular philosophy and social sciences, which then was developed in the world of education with all its congener variants. Nevertheless it is a whole different issue in Islamic perspective. The virtue of value in Islam means a belief of choice in behavior and actions under normative guidance prescribed by the revelation (wahy) of Allah and the sayings of His Messenger.In addition, education emerged as a response to moral and existential crisis bowel movementd by the Western worldview which is value-free. Value in Western conception is relative, created by human ratio and neglects the revelation. Values and morals evolve and change from time to time as a response to the social and political situation in Western civilization. Islamic conceptions of value and moral are different from Western conceptions. The value and morality in Islam comes from the revelation which was revealed to Prophet Muhammad and written in the Quran. Education in Islam is not value free and could not be separated by the metaphysical elements, but includes both the physical and metaphysical reality, and contains the principles of Islam which is useful as a guide for man to find true happiness in the world and the Hereafter.In conclusion, Value education developed by the West, should not be accepted by Muslims without adequate criticism, because on that point are some fundamental differences between the Western worldview and the Islamic worldview, especially in the concept of truth and knowledge.3. Secularization and modernization of education give a huge impact on the lifestyles of Muslims. From your perspective, discuss how the concept of education can be Islamized in the Muslim majority countries?(20 marks)AnswerIn the Muslim majority countries, Islamization of knowledge as a methodological first appearance for cultural and social reform brings the Muslim world and Muslim intellectuals and political leaders to the step of second-stage of effective and comprehensive reforms to rebuild the Ummahs life and institutions. At this stage, the central question is where to begin rebuilding in the economic, political, scientific, or military sectors? Indeed education lies the answer.Firstly, Education is an important factor in the development of any society. The level of development of any nation is usually determined by its level of education. Therefore, Muslims should coordinate their efforts and establish their priorities, where education comes at the top. The more Muslims give to the cause of education and development at this stage to create sound Muslim mentality and psychology, the more Muslims acquire higher capabilities in all other fields.Besides, education can be seen from three aspects a) Individual Human is seen to have a bunch of potentials and abilities that are unknown either to the individual themselves or to others in general. Therefore, finished the education process, all these potentials and abilities will be discovered and developed to benefit the individuals as well as the societies. b) Society Education is seen to play its role as an instrument to internalize and transmit the finale from one generation to another. c) Interaction between individual and society Education as a process of transaction between the individual and the society that is the development of potentials of the individuals will contribute to the betterment and improvement of the societies.Finally, Islamization of education, is the Islamization of the Muslim child and the coming Muslim generation. It is the process of liberating them from a culture of fear and superstition to recapture and reestablish the Muslim spirit.In short, it should be noted that the Islamization of education or the reformation of Is lamic principles in education moldiness be pursued rigorously, and the Islamic notion that man is Allahs vicegerent on this earth and that he should carry on his shoulders certain duties and responsibilities should also be emphasized. That macrocosm said, the whole Muslim community should support the move of the Islamization of education.4. Students academic achievement is the yardstick of the school leaderships successes. Discuss whether you agree with this statement or not.AnswerEffective education leadership makes a difference in improving learning. Theres nothing new or especially debatable about that idea. Whats far less clear, even after several decades of school renewal efforts, is just how leadership matters, how important those effects are in promoting the learning of all children, and what the essential ingredients of successful leadership are.First of all, All current school reform efforts aim to improve teaching and learning. But there are huge differences in how they go about it. Some reforms, for example, attempt to improve all schools in a district, state or country at the same time. Other reforms attempt to influence the overall approach to teaching and learning within a school, but do so one school at a time. Still others, focused on innovative curricula (in science and mathematics, for example), typically address one part of a schools computer program and aim for widespread implementation, while innovative approaches to instruction, such as cooperative learning, hope to change teachers practices one teacher at a time.Secondly, There seems niggling doubt that both district and school leadership provides a critical bridge between most(prenominal) educational-reform initiatives, and having those reforms make a genuine difference for all students. Such leadership comes from many sources, not just superintendents and principals. But those in formal positions of authority in school systems are likely still the most influential. Efforts to impr ove their recruitment, training, evaluation and ongoing development should be considered highly cost-effective approaches to successful school improvement.Finally, Our purpose was to summarize the starting points for a major new effort to better understand the links between leadership and student learning. There seems little doubt that both district and school leadership provides a critical bridge between most educational reform initiatives and their consequences for students.

Friday, May 24, 2019

Political map Essay

Where were you on the political map? (ie. Libertarian, Liberal, Centrist, Conservative, or Statist make sure to include your personal and economic import pisss) On the political map was favoring the left liberal section. My personal issue score is at 70% and economic is at 30%.Do you suppose that your Personal or Economic issues had a greater influence on your final result? Why? Yes I do because after I took the exam I notice the personal score was higher. My personal issues are greater because I believe with my whole heart that what the people do in their perfunctory lives are their business and not they government.After reading the description of the political group you most identified with, provide some feedback on your results? Do you mate or disagree and why?I Agree on my results. I agree because I believe that we as citizens have freedom to our personal choices in life but I also believe that we have to follow the government and follow word for word. As the government, t hey should tolerate the diverse lifestyles of their citizens because everybody cant act the same. I believe that the government should regulate the money to the disadvantage and have strict rules regarding money for the big businesses.Where do you think President Obama would score? To support your answer, please choose an issue and describe the stance of President Obama in regards to it. To be honest I really dont make out where Obama would stand because I know nothing about him.

Thursday, May 23, 2019

Case: Facebook Marketing Management Essay

1.Why do people use Facebook and what do they do when they are there ? Since the launch of Facebook , constant updates and needs or wants, triggered this social network, broadening its chain of mountains permanentely. To answer the question why people use facebook, I bank the question what is the profile of the users is also necessary to understand. According to a paper produce in 2012 (Evans et al., Facebook Segmentation, 38), a Facebooks pipsycograhic segmentation was performed through a partnership between a consultancy company (Psychster Inc) and students in the University of Washington Master of Communication program in Digital Media (MCDM), six types of facebooks users were identified and distrbuted accordingly to the pie below.Fans join interest groups based on politics, art, and music, and they often link their Facebook account to other websites. Branders favor public to private networking, and they often use Facebook as a tool for business, building a personal brand, or accumulating social capital. Social-Searchers employ Facebook to learn round news, media, and entertainment, but they show little interest in apps and games. Influencers share videos, links, and good deals with others, and they rarely use the private forms of messaging or sharing available on Facebook. Gamers are motivated by games, apps, and coupons they interact with strangers as often as acquaintances, and though fewer in tally they log the most time on Facebook. Neutrals are unmotivated by most of Facebooks features including status updates, and they report being members only to keep connected to the events of family and friends. (Evans et al., Facebook Segmentation, 37)Although I believe this is generally a good segmentation, since it links both the reasons why people use facebook and what they do the question is more complex and deep. Facebook which initially started as na alternative to Harvards printed student directory, stated several diferences to other existing social networks sites, like the acess restriction to users with na .edu e-mail adress, thereby focusing on real-world relationships, with reasonable levels of screen and creating points of difference to its competitors. In the facebook earlies, Mark Zuckerberg, about this said people have information they dont wnat to share with everyone. If you give people very fuddled control ver that information they are sharing or who are they sharing with, they will actually share more. In addition he gave the reason to believe One exampleof this is that one-third of our users share thetir cell phone numbers In my opinion of view this is definitely, the trigger of Facebooks use .We can name sereval reasons why people use facebook, but ultimately users, regardless their profile want Visibility, Brand yourself as a resource, Create and Strengthen bonds and feel part a comunity, without disregarding a certain privacy level. Depending on the users profile , many this can be done while on the facebook Hig hlight a product, keep an eye on new projects and clientes, Hang with other influencers, Tell your companys story, Find partners, Get answers faster, Create a resource depositary, Develop your company culture, Better hires, marketing research, Play games, Post photograhps, Chat with friends, set up meetings for all friends with details attached in a a few second and so forth.The accompaniment that nowadays companies can actually pull information from current and possible customers is a powerful and nwe tool.Without the emotional detached its success wouldnt be the same(p). My pose is na example of this phenomenon. Myspace has been formed with entertainment and music in mind and set in more for professiona uses. Facebook, on the other hand, With Facebook, the interface is based round information. The pages are clean and clear with information and technology.2.Evaluate the success of advertising on facebookTo evaluate the sucess of advertising on faceebook, I would like put into perspective the one-third elements that I consider that deliver value to the major stackholders involved, and ultimately profit, either financial or value perceived, depending on the side.To measure success on adverstising on facebook one of the measures is Reach, that measures the percentage of the target audience ( those to whom a particular canmpaign is directed). According to the Facebook page analytics provider EdgeRank Checker, the head of social measurement at WPPs police squad Detroit and a study conducted by us here at We Are Social in conjunction with Socialbakers.DATA SHOWS AN AVERAGE 40% DROP IN REACH ordinary post organic reach 10th Aug 2nd Nov, based on 41,051 posts made by 274 sample pages in the period. In imbibe with the study, the average posts organic reach has understandably overleapped by over 40% since the end of August, and is showing no signs of levelling off. Of course, how any one undivided page has been affected will vary, and its long been known th at the more fans a page has, the less reach and engagement it will get as a proportion of its audience, but the drop in reach seems to have affected pages of all sizes fairly equallyENGAGEMENT STAYS CONSTANTAverage post engagement rate 10th Aug 2nd Nov, based on 41,051 posts made by 274 sample pages in the period. For the average post reach to drop while the average engagement rate stays steady, this must mean that the posts that are getting seen by fans are now getting more engagement. The same study concludes Its clear that Facebook have changed their EdgeRank algorithm to reduce the amount of brands Facebook page posts seen in fans newsfeeds, but what does this mean? Well, while some whitethorn put this is a deliberate move by Facebook to force page owners to pay for reach using promoted posts, others could reasonably say this is a sensible adjustment to even off for the growing number of pages that its users are fans of, and the increased number of posts coming from those pa ges. Facebooks position to this question is Were constantly improving the way stories are shown in newsfeed. With the growing number of pages on Facebook it is important that people see content that is most relevant to them. These findings show that engagement with newsfeed posts has actually increased. At the same time, the number of posts being dismissed as uninteresting or spam has fallen. Thats a great result for page owners and an improved experience for all of us who use Facebook According to the case study that is the base of this analyis, all the innvovations done in facebook in the last years, provided by Faceebook Ads ( e.g promoted posts in which brand page owners could moil their contente to a broader audience), targent audience of the companies adverstising was broader. After, log out screen banners available, mobile adverstising with sponsored stories ( taking advantage of the fact that half of the users access facebook by mobile).In 2007 the facebook platform was lau nched and since then thousands of apps were released. On of the most famous is farrmville ( Zynga Company), a gama involving farm management such as plowing land, planting, growing and harvesting crops, harvesting trees and bushes, and aggrandizement livestock, that enables people to play na online game with other facebook friends. The value is well reflected by one testemony of oneof its users Those five minutes that I used to spend on something of little value, Im now spending interacting with friends, which has real value to me. There are more examples than can illustrate de power of this tool. One that was clearly seen, was the huge increase users engagement in 2008, when companies started integrating websites funcionalities.These companies, a 30%- 200% increase in registration on their sites and 15%-100% increase in user engagement. To Facebook corporation, profits have been remarkable and after they introduce the cost per click metric for instance, the profits even increase more. In conclusion, the success of advertising on facebook is outstanding. From the consumers point of view, nowadays they trust their peers more than marketeers. Companies, used to spend lost of Money on traditional media, and now may have a large scale effect , refelcted on sales, brand awareness and profits. With this scenario, Facebook in prone to continue its path. Its also true that the huge impact that it enables, can play for or against the company/brand, but this volatility worths the effort as long as companies can balance and manage this carry through propperly.

Wednesday, May 22, 2019

Note-Taking Method

Any assignment that requires you to do research, will require you to take notes. The notetaking order you adopt is purely a personal decision. With the development of technology, there are more different methods used to take notes. In term of the media people applys, we idler discuss three types of methods hand write, electronic note-taking, and copying materials. The handwriting method is a traditional charge which takes much time and requires the audience listen to the speaker guardedly.When writing the notes word by word on the spot, the audience may get much pressure and feel more tired, it demands them to focus on every row the speaker said, then pick up the points to write down. But th audience may learn more useful information at the corresponding time, the efficiency is much higher. For example, the teacher is giving a lesson in the classroom, he lists some of the essence(predicate) points, and the students should listen to the teacher carefully, handwriting the notes . Electronic method is a new way coming to the note-taking world with the help of technology, including recording, taking photos, and so on.Pens, notebooks are coming to be replaced by voice recorders, camera, MP3, mobile phone and early(a) electronic products. By this way, what the audience need to do is just recording in the beginning of the lecture, or take photos about some points in the blackboard and the Powerpoint. It reduces the burden of audience, and more convenient. However, it is difficult to require the audience to listen to the speaker carefully, they dont need to grasp any points, they can do other things at the very(prenominal) time, just remember taking their electronic goods.A company invites an expert to give a lecture to its employees, he talks about some important thesis. The employee may record this speech and take some photos, which is enough for most of them. Copying materials means the audience may do nothing in the lecture, still they copy the speakers m aterials, or other audiences notes after the lecture. They may choose to just listen to the speaker carefully, or pay litter attention to the whole lecture. This way is gradually adopted by some audience, especially when the lecture is tedious in their mind.There is litter burden for the audience, exclusively also less gains. Because they may lose some important points, and the opportunity to experience with the speaker. From what we have discussed above, we may get a result is no pains, on gains. We cant deny the benefits brought by the technology, but we should learn to how to exploit them in right way. I prefer to handwrite notes, because I think it can motivate the audience to listen to the lecture carefully and learn how to pick up points.

Tuesday, May 21, 2019

Angels in America – Essay 2

Angels in America is a play written by Tony Kushner that chronicles the disintegrating relationships of both couples. The story is set in America in the 1980s against a background of gluttony, conservatism, politics, and controversial sexuality. It is this backdrop that providesAngels in Americawith its enormity and sets it apart from early(a) love stories. In this play, the plot is largely driven by its themes, which atomic number 18 viewed from different characters perspectives as the story unfolds.throughout the play, Kushner introduces to readers, many weighty issues. Some of these issues take homosexuality, religion, stereotypes, race/ethnicity, denial, betrayal, and identity each character in the play questions and grapples with at least one of these subjects. As a reader, it was particularly interesting to watch the characters exertion with the issue of stereotypes. Living in New York City during the 21st century, the gay community has had and continues to be a prominent part of society.The gay people that I have crossed paths with do not seem to be shy or ashamed of their sexual orientation. They do not hide who they are attracted to and they do not view their orientation as a sign of weakness. Due to my exposure to this, it was baffling to witness Roys reaction upon hearing from his doctor that he has contracted AIDS. Roy states, Now to someone who does not understand this, homosexual is what I am beca theatrical role I have sex with men. But really this is wrong. Homosexuals are not men who sleep with other men.Homosexuals are men who in fifteen years of trying butt endnot get a pissant antidiscrimination bill through City Council. Homosexuals are men who know nobody and who nobody know. Who have zero clout. Does this sound like me, Henry? (Kushner, 51). Although Roy may desire another man, to him desire is irrelevant. Roy only identifies with other powerful people and in his eyes, gays are powerless. Roy believes his money and status protect him from the oppression gay men face. Roy is even convinced that he can use his money to buy immunity from AIDS.Another issue that is raised by Kushner is sanity. In the play there is a character named Harper who is addicted to Valium. Throughout the play, Harper struggles and questions what sanity is. Her vivid imagination causes her to travel between reality and fantasy quite often. At one point, towards the end of Part One, Harper travels to Antarctica in a dream. She believes that she has found her utopia and now she can finally live in peace. Harpers imaginary friend, Mr. Lies joins her n her journey and explains, This is a retreat, a vacuum, its legality is that it lacks everything deep-freeze for feelings. You can be numb and safe here, thats what you came for. Respect the delicate ecology of your delusions (Kushner, 108). Harper wants to remain in her created delusion forever her manifested utopia is a result of her inability to face reality. Because Harper is too scared to leave the confines of her home, she has created a world inside her own mind so that she can live there and remain in paradise forever.

Monday, May 20, 2019

Black Skin, White Masks

Frantz Fanon, an afro-Caribbean psychiatrist has so painstakingly showed the colored social populace of the to the whole world, through his book shadowy Skin, egg white Masks. He was clear to show that until today, this particular drab lean is suffering from a mental illness that hinders his very existence into todays society. mental gyves bound blacks. They atomic number 18 being restricted to act natur solelyy in this world because they argon unconsciously captivated by their own mindset and their own take on the French European snow-white bleed.The colonized black Martiniquians argon subject of Fanons psychoanalysis. He is a black macrocosm himself who belongs in a middle-class family in Martinique, which is a colony of France. The fatal Martinique is socially ill in such a way he lets himself be an object of a White manhoods pleasures. In page 40 of the book, Fanon says the Negro is a toy in the White mans hands so, in order to shatter the hellish cycle, he explodes . The Martinique Black men are regarded alike to a plaything of the White French European in Fanons eyes.And sadly enough, Black flock believe that they have the power to do so. In their minds, the idea that there could be no race more dominant, more powerful, or more superior to that of the Whites is slowly building up. And as a result, the Black men unconsciously put themselves into the White Frenchmens authority. The educated Martinique blacks are socially anticipated to vantage point up for their race and individuality. But they fail to recognize this expectation of them. Instead, they strive to pattern their selves to be like to the French whites, alternatively than uphold their own race.These well-schooled Blacks gradually assume that they are raised to a authorized status otherwise reserved for White people alone. They assess their success against the triumphs of the French Europeans therefore they are following their standards. They then deceaseed to ignore their own states of being Black. Soon, the Martinique Black men developed immense unfavorable position complex. Fanon further states in page 25 of his book that the Negroes inferiority complex is particularly intensified among the well-nigh educated, who must struggle with it unceasingly. The Martinique Negroes or the Blacks referred here started to go out of their ways to prove their own existence, rather than to uphold their inherent worth, essence, uniqueness, and accomplishments. They started to be recognized in such a way they are non Blacks, but something else closer, if not equivalent, to the French European race. A mentally challenged Black man, as Fanon would put it, would label himself in the perspective of a White person, rather than his own races. He would compare himself, all that he attained, and his personal value against his fellow Black brothers but under a White mans scrutiny principles.A socially sick Black person lives under the shadow of a White man. The meaning of l ove and companionship of Martinique Blacks involved a mixed relationship scenario also becomes disoriented. To a Black man, being with a White person is considered as a dream relationship. They begin to believe that having a White partner is a form of an achievement in its own. It seems as if their social status is sanely raised as they marry a White husband or wife. Given this reality, Martinique Blacks people move to choose a White person to be their life-long companion instead.They would easily choose a White partner even though they seem to be less compatible than their Black counterparts. It would not consider if another Black person seems to be their own perfect match what matters more is the stature a White person would give in their state of minds. A White partner seems to serve as a trophy, a medal, or a plaque. And it stops there. The real essence of choosing the person to love and to be with is all ignored. To quote Fanon in page 42, I should have like to be married, b ut to a White man. But a woman of color is never altogether respectable in a White mans eyes.Even when he loves her. I knew that. Given these facts, the Black Martiniques who are the subject of Fanons book do have psychopathology or mental illness. And majority of this is because of the trends in their current world. Their record state is lacking in Black advocates in general. There is really no institution that rattling champions the Black cause. There is no Black-oriented entity that is well accepted and is not ridiculed. Everything that is Black in nature and in concept is trivialized and is deemed second-rate. Fanons suggested solution to a Black mans affection is to restructure the world.This is not going to be a simple task, given the situation. But it still has to start somewhere. And the solution has to start with the Martinique Black race. Black people should begin to realize that they have a dignity of their own. They should begin to pass water their black race. They should unite together and make an impact to the society. They should all act according to their customs, their traditions, and their history that are mistakenly forgotten. It is about time that they should discontinue living within the standards of a race not their own.The sickness is merely mental, therefore the ultimate solution will come from the mind as well internal the Martinique Blacks mind. Victory over this mental illness will be achieved by psychologically breaking away from the French European influence. Black people should come to realize that the White race is dominant only because they believed so. The White race is powerful only because lived in a society where it seems so. Without the Black peoples unconscious assumption that the Whites will always be better and stronger than Blacks, the mental chains will continue to exist.

Sunday, May 19, 2019

Concepts Answers

What is infobase? Q & Answers A database is a logically co herent collecting of data with some(prenominal) inherent meaning, representing some aspect of real world and which is designed, built and populated with data for a specific purpose. 2. What is DBMS? It is a collection of programs that enables user to create and maintain a database. In early(a) words it is general-purpose softw atomic number 18 package that provides the users with the processes of defining, constructing and manipulating the database for various applications. 3. What is a infobase system?The database and DBMS softw be together is called as entropybase system. 4. Advantages of DBMS? Redundancy is controlled. wildcat access is restricted. Providing multiple user interfaces. Enforcing integrity constraints. Providing backup and recovery. 5. Disadvantage in File Processing dodging? entropy redundancy & inconsistency. Difficult in accessing data. Data isolation. Data integrity. Concurrent access is non po ssible. shelter Problems. 6. Describe the three levels of data abstraction? The be three levels of abstraction Physical level The terminal level of abstraction describes how data are stored.Logical level The next higher(prenominal) level of abstraction, describes what data are stored in database nd what relationship among those data. View level The highest level of abstraction describes only part of full database. 7. Define the integrity rules There are two Integrity rules. Entity Integrity States that P bankary key out cannot go through NULL value Referential Integrity States that Foreign Key can be either a NULL value or should be Primary Key value of other relation. 8. What is extension and connotation? Extension It is the number ot tuples present in a table at any instance.This is time dependent. intension It is a constant value that gives the form, complex body part of table and the constraints laid n it. 9. What is establishment R? What are its two major subsystem s? System R was designed and developed over a period of 1974-79 at IBM San Jose Research Center. It is a proto lawsuit and its purpose was to demonstrate that it is possible to build a relation backal System that can be used in a real life environment to solve real life problems, with performance at to the lowest degree comparable to that of existing system. Its two subsystems are Research warehousing System Relational Data System. 0. How is the data structure of System R assorted from the relational structure? Unlike Relational systems in System R Domains are not supported Enforcement of candidate key uniqueness is optional Enforcement of entity integrity is optional Referential integrity is not enforced 11. What is Data independence? Data independence means that the application is independent of the storage structure and access strategy of data. In other words, The ability to modify the schema definition in angiotensin-converting enzyme level should not affect the schema def inition in the next higher level.Two slips of Data Independence Physical Data Independence Modification in physical level should not affect the logical level. Logical Data Independence Modification in logical level should affect the descry level. NOTE Logical Data Independence is more than difficult to achieve 12. What is a view? How it is related to data independence? A view may be thought of as a virtual table, that is, a table that does not really exist in its own right but is so unmatchedr derived from integrity or more underlying base table. In other words, there is no stored file that direct represents the view instead a definition of view is stored in data dictionary.Growth and restructuring of base tables is not reflected in views. Thus the view can insulate users from the effects of restructuring and growth in the database. Hence accounts for logical data independence. 3. What is Data computer simulation? A collection of constructual tools for describing data, data r elationships data semantic cs and constraints. 14. What is E-R mold? This data model is ground on real world that consists of basic objects called entities and of relationship among these objects. Entities are described in a database by a focalise ot attributes. 15. What is Object Oriented model? This model is based on collection of objects.An object contains values stored in instance variables with in the object. An object also contains bodies of code that operate on the object. These bodies of code are called methods. Objects that contain ame types of values and the same methods are grouped together into classes. 16. What is an Entity? It is a thing in the real world with an independent existence. 17. What is an Entity type? It is a collection (set) of entities that have same attributes. 18. What is an Entity set? It is a collection of all entities of particular entity type in the database. 19. What is an Extension of entity type?The collections of entities of a particular enti ty type are grouped together into an entity set. 20. What is Weak Entity set? An entity set may not have able attributes to form a primary key, and its primary ey compromises of its partial key and primary key of its parent entity, then(prenominal) it is said to be Weak Entity set. 21 . What is an attribute? It is a particular post, which describes the entity. 22. What is a Relation dodge and a Relation? A relation Schema denoted by R(AI, A2, , An) is do up of the relation name R and the list of attributes Ai that it contains. A relation is defined as a set of tuples.Let r be the relation which contains set tuples (tl, t2, t3, tn). Each tuple is an ordered list of n-values t=(v1,v2, vn). 23. What is degree of a Relation? It is the number of attribute of its relation schema. 24. What is Relationship? It is an association among two or more entities. 25. What is Relationship set? The collection (or set) of similar relationships. 26. What is Relationship type? Relationship type det lnes a set ot associations or a relationship set among a given set of entity types. 27. What is degree of Relationship type? It is the number of entity type participating.Concepts AnswersMarginal revenue is the additional revenue that a firm obtains by selling one more unit. Marginal equalize is the cost of hiring one more unit of force or the cost of producing one more unit of output. Marginal revenue product is the additional revenue we obtain by hiring one more unit of labor. When we incur a borderline cost our hope it that is give generate marginal revenue product which exceeds the cost. Hence the marginal revenue forget exceed our marginal cost. 4. Distinguish amidst economic and financial peachy.Economic capital resources include all items that man manufactures by combining natural and unnerve resources like buildings, equipment, roads, and bridges. pecuniary capital is a dollar value claim on economic capital. Financial capital would include cash, deeds of trust, mo rtgages, loan papers, stocks, and bonds. 5. Discuss the value of the entrepreneur. What distinguishes the entrepreneur from the labor resource? why are entrepreneurs unique? Entrepreneurial resources consist of the ideas of individuals, who assume take a chance and begin business enterprises.The entrepreneur combines natural, human, and capital resources to produce a good or service that we value more than the individual components. Without the entrepreneur, the other resources would not unremarkably be combined, except for subsistence (I . E. , the resources that are scantily sufficient to sustain life). The entrepreneur seeks to make a profit when using his ideas. When we look at overall requitalments, the mental talents of people in the form of the entrepreneur normally exceed the wages that are salaried for labor. The owner of a professional sports team, the entrepreneur, will normally make more than any player on that team.Of course, the more brilliant the idea and its ult imate raise to the buyer of the good or service, he more profit that will accrue to the entrepreneur. 6. What is opportunity cost? An opportunity cost is the highest value that is surrendered when a decision is made it is never the decision, which is made. It is a quantifiable term. 7. What makes up gross income? All of the silver received from all sources during the year. This includes wages, tips, interest earned on savings and bonds, income from rental property, profits to entrepreneurs, and any other source of income an individual may have. 8.Compare progressive, regressive, and proportional taxes. Give at least one example of each type of ax. Progressive taxes are taxes that take a larger circumstances of your income as your income increases. Regressive taxes are taxes that take a higher percentage of your income as your income decreases. Proportional taxes are taxes where the percentage stipendiary stays the same, regardless(prenominal) of income. Examples include progres sive income taxes, regressive sales taxes, and proportional property taxes. 9. What is the law of supply? The law of supply states that as the payment or price of an item increases, coteries Paramus, we will supply more of that item. 0. What is a supply table? How do you obtain supply curve from a supply table? A supply table is a listing of the quantities of some variable, which will be supplied at various prices in the market place. The supply curve is obtained by horizontally summing the quantities supplied by different suppliers at each price in the market. 11. What is the law of demand? The Law of Demand states that if all other factors are constant, as the price for an item decreases, people will demand more of that item, coteries Paramus. 12. Explain the concept of a sur sum broad(a) of money versus a shortage of money.When the supply of money saved exceeds the demand for money, here is a surplus of money then institutions (banks, credit unions, savings and loans, etc. ) wil l pay less for savings, and interest rates will begin to fall. When the demand for money exceeds the supply, there is a shortage of money and interest rates will be bid up in the market as institutions attack to obtain more money. 13. What is the federal Reserve? What are the Feuds three tools for controlling the money supply? The Federal Reserve is the Central Bank of the United States.The three tools for controlling the money supply are the displace rate, the reserve requirements ratio, and federal open market operations. 4. What is risk? What is the difference between systematic and unsystematic risk? Risk involves the probability that the actual return on an investment will be different from the in demand(p) return. Systematic risk is that risk which is associated with economic, political, and sociological changes that affect all participants on a near equal basis. Unsystematic risk is that risk that is unique to an individual, firm, or industry. EXERCISES AND PROBLEMS 1.Car ry Yogis Lounge consists of the following. Carry, the owner believed that people would come to larn a band play on Friday, Saturday, and Sunday evening. During the remainder of the week, she believed her customers would watch sporting events on some(prenominal) television sets located throughout the lounge. Carry employed two bartenders, three servers, two assistant servers, two cooks, one dishwasher and a clean-up person. She had a bar, 15 barstools, 4 tables, 40 chairs, 4 television Sets, and one satellite dish. She had an oven, stove, grill, refrigerator, sinks, dishes, and glassware.Carry started this business with $50,000 of her own money, and she borrowed $1 50,000 from the bank. From this description, list each of the scarce resources that are used in Carry Yogis Lounge. Entrepreneurial resource Carry Yoke. Labor resources 2 bartenders, 3 servers, 2 assistant servers, 2 cooks, 1 dishwasher, and a clean-up person. Economic capital resources 1 bar, 15 bar stools, 4 tables, 40 chairs, 4 television sets, one satellite dish, oven, stove, grill, refrigerator, sinks, dishes, and glassware. Financial capital resources $50,000 of her own money and $1 50,000 from the bank. . Joe Fixity has an implement haunt business. He has more business than he can handle and wants to hire another repair person. Joe estimates that three appliances can be repaired each second by a qualified person. Joe bills out labor at $45 per hour, but he stipulates that the minimum charge for appliance repair estimates is $30 plus parts. What is the marginal revenue product of a qualified repair person? 3 appliance repairs per hour times $30 = $90 marginal revenue product. What is the maximum hourly wage that he would pay an employee?Therefore, since we bring in an additional $90 per hour by hiring one more repair person, the maximum wage we would pay is $90. 3. Sam Smith is currently employed as a mechanical steer and is paid $65,000 per year plus benefits that are equal to 30% of hi s salary. Sam wants to begin a consulting rim and decides to leave his current job. After his beginning(a) year in business, Cams accountant informed him that he had made $45,000 with his consulting business. Sam also notices that he paid $6,000 for a health insurance policy, which was his total benefit during his first year.What was Cams opportunity cost? Sam gave up $65,000 in salary plus $19,500 in benefits roar total of $84,500. 4. Sara Lee just graduated from college with a degree in accounting. She had five job offers Bean counters CPA, $35,000 Assets R us, $27,000 The Debit store, $30,000 J & Gs Spas, $33,000 and The Double entryway Shop, $40,000. What was her opportunity cost if she accepted the job with The Double Entry Shop? Sara gave up Bean counters CPA at $35,000 which was the highest value surrendered. 5. Sam Club earned $50,000 and paid taxes of $10,000.Samaritan Heart earned $60,000 and paid taxes of $12,000. If these taxes were paid to the same giving medication agency, is the tax on income progressive, regressive, or proportional? Why did you devolve this conclusion? As show below these taxes are proportional because they both paid the same percentage of their income in taxes. 6. You read an article in this mornings paper that stated inflation was accelerating and would reach six percent this year. If the FED believes this statement and it has set a goal of three percent inflation, what will it likely do at the next meeting of the Federal Open Market Committee?They would most likely raise the discount rate, the federal funds rate, or both. They could also sell more government securities to decrease the money supply. 7. A friend came into your office and said that his bank was out to kill downhearted businesses. You asked him what he meant by this remark, and he said that he read an article that said his bank had just loaned $10 million to a major automobile manufacturer at a rate of 3 percent, which is less than prime. But your friend ju st borrowed $50,000 from the same bank and they charged him prime plus tetrad percent, or 7. Percent. Your friend has been in business for two years, and last year he had a expiration of $2,000. How can you explain this difference in interest rate to your friend? The bank charges interest based upon risk The probability of the automobile manufacturer defaulting on the loan is very remote therefore, they get a favorable interest rate from the bank. Since your friend lost money last year and since over 40 percent of all mall businesses fail in the first five years, the banks risk is much higher and therefore they will charge a higher interest rate.

Saturday, May 18, 2019

Scarlet Letter Chapter 20-24 Questions and Answers

Chapter 20 The Minister in a Maze1. Where have Hester and Dimmesdale decided to go when they leave Boston ?Why do they take in to go to Europe rather than remain in the New World. He and Hester have decided to go to Europe, since it offers more anonymity and a cleanse environment for Dimmesdales fragile health.2. Why does Dimmesdale consider it prospered that the post is not to sail for 4 age?He wants to give his last final and most(prenominal) emotionally powerful sermon on Election Day.3. Dimmesdale considers the timing of the send outs departure to be most miraculous Why? He was to preach the Election Sermon and he could not have chanced upon a more suitable mode and time of terminating his professional career.4. How was Dimmesdales trip return from the forest different that his departing trip through the forest?He has much more energy than when he left only two days earlier, and everything looks different to him. Three times in a row he is approached by various muckle, and he struggles not to utter blasphemy. He is even tempted to teach dirty words to a group of picayune Puritan children.5.Dimmesdale suddenly perceives that everything in the town is now different as he returns to it. What has happened?He has a new perception of life and feels like a new man after his meeting with Hester.6. Dimmesdale, as he walks through town to reach his dwelling, is suddenly struck by urges to do terrible things. What were the intravenous feeding instances in which he was tempted to do evil?He encounters an elderly woman to whom he nearly blurts bulge a devastating un resolutionable argument against the immortality of the human soul, but something stops him, and the widow totters away satisfied. He next ignores a young woman whom he has recently converted to the church because he fears that his fantastic state of mind will lead him to plant some corrupting germ in her impeccant heart. Passing one of the sailors from the ship on which he plans to escape, Di mmesdale has the impulse to engage with him in a roach of oaths. This comes only shortly after an encounter with a group of children, whom the minister nearly teaches some pixilated words. 7. What is Dimmesdales voyage through the town like in this chapter?Hes full of temptation to corrupt everyone he passes by in town.8. Why did Dimmesdale and Hester decide to leave for England instead of any place else?They had decided that Europe, with its crowds and cities, offered them a better home and hiding place than anywhere in America, with its choice between an Indian dwelling and a few settlements along the coast. Also, with the ministers gifts, refinement, and his education meant he needed to live in a civilized place, the more civilized, the better.9. What did Mistress Hibbins accuse Dimmesdale of?What was Dimmesdales response? She accused him of making a visit to the forest. He denies it. 10. Why did Hester and Dimmesdale decide to leave for England instead of somewhere else? akin AS head 8 Chapter 21 & Chapter 22 The New England Holiday & The Procession1. What have the crowds of people gathered in the market-place to witness?The people are celebrating Election Day and gathered to witness the inauguration of the Governor.2. What piece of unwelcome news does the subdue of the ship on which, she, Pearl , and Dimmesdale are to sail have for Hester?The piece of unwelcome news, the master of the ship on which Pearl and Dimmesdale are to sail tells Hester is that Chillingworth will be joining them on their passage because the ship needs a doctor and Chillingworth has told the captain that he is a member of Hesters party.3. Where does Hester stand during the procession and during Dimmesdales sermon in the church?Hester takes Pearl and goes to stand near the foot of the hold in evidence to listen to Dimmesdales speech.4. Dimmesdale must cross a swamp to return to the scaffold. What happens in the swamp?He travel inside and almost drowns.6. Why does Pearl the orize that Dimmesdale is a strange, sad man? Because of the demeanor he possesses and his profile.7. What is the New England holiday?Holiday celebrated with a procession involving the Governor and other very dear(p) people and soldiers.8. What did Pearl want from Dimmesdale that Hester would not permit?Pearl questions Dimmesdales love for Hester and her by asking if he loves them enough to walk back to town with them hand in hand.9. Hesters spirit sank with the idea that all must have been a delusion. Whats happening at this point? Chillingworth has ruined her plans with Dimmesdale that she had so been looking forward to. It was open-and-shut that he was aware of their plans and decided to travel with them and follow.10. What news does the shipmaster ask Pearl to tell Hester? Same answer as number 2.11. What did Pearl want from Dimmesdale that Hester would not permit? SAME AS QUESTION 812. Hesters spirit sank with the idea that all must have been a delusion.Whats happening at this point?SAME AS QUESTION 9 13. What news does the shipmaster ask Pearl to tell Hester?SAME AS QUESTION 10 and 2 Chapter 23 The Revelation of the Scarlet Letter1. Who empowered Dimmesdale to stand on the scaffold? Hester and Perl carry Dimmsdale to go up on the scaffold and he leans heavily upon their shoulders.2. Describe the most strong thing Dimmesdale does in this chapter. He stands on the scaffold with Hester and his daughter, showing everyone his badge of sin .3.What did Pearl do when standing next to her father on the scaffold? Why? Pearl kisses his lips, his confession has created sympathy in her heart, not just for him, but for her mother, as well.4. Describe what happens to Pearl during this final scaffold moment. As her tears fell upon her fathers cheek, they were the pledge that she would change from the cold and distant child that she was, transforming the trouble child she once was.5. What does Chillingworth do in response to Dimmesdales actions at the scaffold? Why?He tries to talk him out of confessing because once Dimmesdale escapes him, he will have nothing to live forward to.Chapter 24 Conclusion1. What does Hawthorne say about what happened at the scaffold at the beginning of this chapter? That there are many versions, according to people, about what happened during Dimmesdales confession. Some say his sin was eating him from his heart until it appeared on his chest. Some blame it on Rogers drugs. Others claim it was as dazzling as the one on Hester Prynnes chest. While other claim that there was nothing there, and that his death in a sinful womans arms was just an act of human righteousness.2. What important lesson has Dimmesdale taught the people of the town? scrape up a quote that supports this. His death was a parable to teach people that we are all sinners in the eyes of God. After exhausting life in his efforts for mankinds spiritual good, he had do the manner of his death a parable, in order to impress on his admirers the mighty and mournful lesson, that, in the view of Infinite Purity, we are sinners all alike nd especially a clergymanswill sometimes uphold his character when proofs, clear as the mid-day sunshine on the scarlet letter, stimulate him a false and sin-stained creature of the dust(pg. 231). 3. Who did Chillingworth leave his property to? He left everything to Pearl.4. What do people signify the scarlet letter stood for Dimmesdales breast?5. What details do we know about Chillingworth after reading this chapter? That he dies a year after Dimmesdale and leaves all his fortune in Pearls hands.

Friday, May 17, 2019

Introducing Customer Services Essay

IntroductionIn this assignment I allow for be writing ab expose(p) the importance of having favorable communion skills in client attend to. I was assigned to a two week work placement at Superdrug where I had to deal with different types of clients and their call for and persuadeations. I besides was instructed by the supervisor to give reasoned guest c be and service to clients.trade union movement 3Explanation of what a customer is customers ar people or blood linees who pay for goods and function or healthfulbeing from a particular barter. People such as* The elderly* Teenagers* Disabled* Insurance companies* Banks* Cleaners confinement 4In this task I allow for be explaining the meaning of internal customers. I pass on in any case be giving examples of what an internal customer is.Internal customersInternal customers atomic number 18 those people and employees who baron use a companys work and proceedss. Examples of internal customers argonStore private i nstructorThe retentiveness Manager is an internal customer because he/she clears from the company when the company strikes sales. They withal whitethorn fasten a pay fountain if the furrow does really well. The manger depends on the problem to prevail sales, if the business does earnestly the manger is then at adventure of losing silver or getting sacked.Security guardThe credential guard is an internal customer, for his/her service of making veritable goods argon non thieved from the stack away he/she benefits from the business by getting a months salary and in like manner whitethorn get discounts from the business.CleanersThe peckers job is to trace sure that any thing in the shop is clean and applyable. The cleaner benefits from this by getting a monthly salary and may get a discount on the products he/she purchases from the business. designate 5In this task I exit be explaining the meaning of external customers. I go away in any case be giving examples of what an external customer is.External customersAn external customer is an individual or business unwrapside of the company who receives goods or services from that particular company. For exampleBanksBanks are external customer because they benefit from the coin that is disposed(p) by companies. They benefit from this silver because when the bullion is abandoned to the bank the bank loans the money to other companies and make profits off of it e.g.(interest).SuppliersThe suppliers are external customers because they forget the products for the businesses and the businesses indeed buy the products from them. The suppliers make a profit from that money used to pay for the product which enables the people who work with the supplier to get a salary.PeoplePeople are external because they buy products from the business and in return they get good service and lumber products. travail 6Customers at Superdrug and their motivatings and expectationsIn this task I entrust be ident ifying 4 types of customers I came crosswise while working at Superdrug and what their call for and expectations were. fleck on my work experience I came across a range of different customers such as* The elderly* Disabled* TeenagerI didnt come across the external customers who are* The cleaners* Bank* The manager* Insurance companyInternal customer take ins at SuperdrugStore ManagerThe store Manager needs to come to the store and buy product in-order for him/her to get paid. The manager also needs employees to come to work early in-order for the store to open if no-one comes in to work the business allow for energise to get closed down and the manager will lose his job. He/she also needs holiday entitlementSecurity guardThe security guard needs to get paid for his/her services. Him/her also need to take aim at least one lunch break and needs to be useful e.g. (watching out for thieves).External customer needs at SuperdrugBankThe bank needs Superdrug to entrap more(prenomina l) money into it that they take out so the bank butt make profits. The bank also needs the money to get into the bank on-time and incessantly turn over some of that money in the bank.Insurance companyThe needs of the redress company are for Superdrugs to pay them.ElderlyTo meet customer needs association of the products are necessary. A lot of elderly customers come in to the store for the in-store chemists shop, the customers brings their prescription to the counter and or they may ask you for something you will have to understand what they need so that the customer can purchase the product. The customers are also like to be buying the product from a decent enough price and have good quality.TeenagersSuperdrug attracts a lot of teenage customers because they like to buy a lot of hair products and perfumes. They need good value for money as they befoolt work to get money themselves and quality products.Internal customer expectations at SuperdrugStore ManagerThe store Manager expects employees to come in every day and give good customer service and expects a permanent job. He/she also expects the employees to be polite and pleasant to him/her, and expects the business to look after him/her e.g.(sick pay).Security guardThe security expects to be inured with respect by all supply in the store, a lot of thieves come into the store cursory and if the security is to catch one of those thieves he/she expects to be praised and maybe get a pay rise for the hard work. For his/her service of making sure goods are not thieved from the store he/she expects to benefit from the business by getting a months salary and also may get discounts from the business.External customer expectations at SuperdrugBankThe bank expects Superdrug to pay their money on time and use they right forms. They also expect the money to come in regularly.Insurance companyThe Insurance Company expect Superdrug to pay their money on time every month and not make untrue claims because this wil l make the insurance company lose out on money. They also expect Superdrug to fill the form out correctly when apply for that particular company.ElderlyElderly customers expect to be treated with respect and when asking for a prescription they expect module to be polite and the prescription to be dealt with quickly and efficiently. Elderly customers also expect to have easy access around the store.TeenagersTeenagers expect good customer service from employees. They also expect the products to be of good quality and value for money. They also expect for the product that they want is evermore available.Task 7Customers expectations at Superdrug are quiet steep and are unendingly increasing. While on my work experience I came across many different types of customer, below are just a few examples of customers I came across in the business and what their needs and expectation were.Task 8Why you have to present yourself divertly and prepare your work area in the beginning customers obtain in Superdrug.In this task I will be explaining why it is all all- principal(prenominal)(a)(predicate) that rung present themselves appropriately and prepare their work area before customers arrive.In Superdrug the majority of customers are members of the public, the appearance of two the ply and the premises are very Copernican. It is important in a retail business that staff pays attention to their appearance because customers expect you to be cleverly dressed, and also to be approachable this includes having good hygiene.It is important that I had a positive mental attitude towards customers so that they may feel welcome to return spikelet to the store and buy products. Knowledge of products and services is also very important because customers wont always cognize intimately the product so they would work throughk advice from staff.In Superdrug it is important that the work area is clean and crystallise before customers arrive to provide a pleasant and suffici ent environment to give the postage to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the bowls would be moody on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. The work tops will also be cleaned before customers arrive.It is also important to keep store inviolable for customers at all times this can be done by making sure that the till area is always hefty and making sure the walking areas no obstructions such as boxes and plastic wrappers left from staff stacking decimal points. There would also be security staff protecting the store.Task 9How Superdrug staff prepare themselves and their work area for customer serviceIn this task I will be describing how staff in Superdrug prepares themselves and their work area for customer service.StaffPositive attitudeWhile on my work experience I had positive attitude when de aling with customers and was enthusiastic about the products I was handleing. It is also important that I was polite and unders besidesd the customers needs so that the customer will be happy to buy the product I was describing to them.Personal presentationIn Superdrug it was expected of me to be professionally presented. The customers will have certain expectations including being approached by staff that is clean, smartly dressed and has good personal hygiene.Dress codeI was instructed by the manager to arrive at the Superdrug wearing a smart black blouse with smart black trouser and black shoes (no trainers). It is also expected of me to have clean hair and brushed teeth so my breath does not smack while lecture to customers.PostureIt was important that I had good posture which means standing up bully and looking confident so that you look approachable by customers. If I did not have a good posture for example slouching with my hands in my pocket customers may think I cant be bothered and I dont sustainment about my job, therefore customers will not feel comfortable approaching me.Personal spaceIt is important that when I was talking to a customer face to face that I was to stand at least arms space away from them. Standing closer than the recommended length is invading that customers personal space and they may feel uncomfortable. Standing further away from the customer may give them the motion pictures that you are either fright or you dont have time for them.First impressionsFirst impression of a business is very important. If a shop is first opening and the shop fib is dirty and staff looks scruffy, the customers may think the business is not run properly and may not get the chance to see the products. The customers will see the dirt and poor appearance of the staff and will expect the product to be poor quality.Knowledge of products and servicesCustomers expect staff to know about the products and services that the retail vent provides. It is important that staff familiarise themselves with the layout of the shop floor, this will enable staff to provide information regarding products (e.g. product whereabouts).While on my work experience at Superdrugs it was required of me to have knowledge of the section I was working in and also know other sections around the store, I was given a stable gear of paper showing everything that was in the store and where they were. By the end of the day I knew where every thing was on the shop floor, when customers approached me asking where a particular item was, I was able to tell them straight away. It helped to have the section I was given to work in because I had a lot of knowledge of those products as I am always buying those products myself.Organisations guidelines and standards required for customer serviceIt is essential that Superdrug have a customer service insurance policy that states the required standard for customer service. This ensures that employees know what to do whe n they are dealing with customers and will help them provide a exalted standard of customer give care.TeamworkIt is important that staff are good at working as a team, this can improve your customer service skills as you would have to use the same skills in order to build a good kinship with your team workers. For example listening skills, negotiation skills and assertiveness. Teamwork involves sharing ideas and working together, for example in Superdrug on the pharmacy counter processing customers prescriptions is customer service staff working with each other the till staff send prescription info to a computer behind the scenes, the prescription is then processed and given to the customer.Work areaAppropriate equipmentIn Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessi ble to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them.Safe and tidy work areaIt is important in that Superdrug keep the work area clean and tidy. I did this by making sure that I cleaned up my lash out after stacking the shelves. If the store is not kept safe and tidy it could cause hazards and may result in customers injuring themselves. It is also important that the workplace is kept tidy because staff may find it is easier to lose important documents.Efficient use of spaceIt is important that in Superdrug there is enough space for all types of customers to walk about with. For example mothers with buggies and disabled people in wheelchairs. It is also important that items displayed on the shelves are easy reach by customers of average height. Remember high shelves can make it hard for shorter people to reach.Health and safetyBy law all employees /staff are required to take responsibility of their own health and safety and that of other e.g. (customers). It is also important that when staff use equipment they clean up after themselves or put the equipment in its rightful place. For example, when stacking out items on the shelves make sure the boxes or the products wrapping is not obstructing the aisles, this could cause a customer to stir up and injure themselves.Fire safetyIt is important that staff follow the procedures of rout out safety. All members of staff should know what to do in an occurrence of fire and where the equipment is, for example marked fire exits, emergency evacuation procedures and fire extinguishers. While on my work experience on the first day I was shown all the near fire exits and it was explained to me what I should do in an event of fire.There was a practice fire discouragement and it was my job to make sure that all customers were safe and evacuated the expression immediately.AccidentIt is i mportant that all staff in Superdrug no what to do in case of an accident to an employee or customer. If a customer or employee has been injured it is important that you notify an appropriate member of staff e.g. (manager, first aider). If the injury severe you should operate 999 and ask for an ambulance.Task10Health and Safety risks in the workplaceTask 11In this task I will identifying four possible hazards found in Superdrug.Four possible hazards in Superdrug short(p) criminal maintenanceSlips, trip and fallsFire exitsSmokingTask 12In this task I will be identifying the potential hazards and risk in Superdrug. I will also be explaining how the hazards and risks could harm employees and customers.HazardsRisksPoor MaintenanceIf shelves are broken and not repaired quickly. A customer might want an item which is on a high shelf not knowing that is broken they will pick up the item and the products could fall on the customer which may cause an injury.If shelves are broken and not re paired quickly. An employee can be stacking the shelves not knowing the shelf is broken they will stack items on there and the shelves will crack up onto the person causing an injury.Slips, Trips and FallsIf the floor has just been cleaned and a hazard sign has not been put up. A customer could walk into the store not knowing the floor is wet, they would then walk in that wet area and slip and injure them self.If an employee has just finished their task of unpacking products and stacking them on the shelves and they leave the rubbish on the floor, another employee could walk by not knowing the rubbish is there, the could trip over rubbish and fall and injure themselves.Fire exitsIf the fire exits are not all the way labelled for customers in an event of fire customers could be a great danger.If employees leave their boxes and rubbish in front of the fire exits in an event of fire people wont be able to get out of the building and will then result in a lot of staff and customers ge tting injured.SmokingIt is important that customers do not smoke in the building because if they are to drop the cigarette on the floor without putting out, this could cause the building to set on fire and put a lot of lives in danger.If employees are to smoke in the building they at risk of injuring themselves and others around them, everyone around them will be breathing in second hand smoke which could damage their body severely. The employee is also at risk of causing a fire and getting sacked.Task 15In this task I will be explaining the meaning of communication.The meaning of communicationCommunication is when people interact with each other and parcel information. For example, while on my work experience I listened to customers needs and what they had to say which is that they valued to buy a 3 mobile, then I gave back the right information on products and services in order for them to buy the products they wanted.Task 16Why it is important to have good communication skillsI t is important to have a good level of communication skills because in the retail industry a large proportion of the work is dealing with customers verbally. Customers expect retail staff to be helpful, polite and to be well presented. Retail staff are required to have a good level of talk English in order to understand customer needs and to be able to clearly provide information on request.Throughout my work experience I think I had very good communication skills towards customers I feel that I showed that I was enthusiastic about what I was doing. And there for customers would not hesitate to approach me. In the end it is important that the customers get what they want, the business then makes money and customers will be happy to return to the store.Task 17In this task I will be explaining 3 types of communication I came across when approaching staff in a businessverbal communication whiz example of verbal communication that I came across as a customer was that when I asked a memb er of staff for a particular item they explain very clearly where the item was and they were very welcoming and politeNon-verbal communicationOne example of non-verbal communication that I came across was that when I tried to approach a member of staff in a store they didnt even make eye contact with me they just pointed to a section of the store.Body languageOne example of body language that I came across is that when I tried to ask a till cashier for some information they just shrugged their shoulders with an angry face like I done something wrong.Task 18In this task I will be identifying six communication skills and why they are importantAppropriate spoken EnglishIt is important to have appropriate spoken English in Superdrug. While on my work experience it was important that I was polite to customers and that my language was clear and honest so that customers would fell comfortable buying the products and to return back to the store.Level and tone of junctionWhen speech produ ction to customers it was important that I pay close attention to my level and tone of voice. For example, if my tone of voice is too loud the customer may think I am being angry towards them. The level of voice should be balanced, not too loud and not too quiet.WelcomingIn Superdrug it is important to be welcoming and friendly. For example, I welcomed every customer that came into the store and ask if they needed any help purpose anything. This encourage .customers to return to the store/ListeningIn Superdrug it was important that I know how to listen to customers. I made sure that I listened to the customers needs and what they wanted. I showed that I understood the customers and didnt interrupt them unnecessarily.AssistingIt is important to offer and give help to customers. While on my work experience I made sure I did this. For example, opening doors for customers with lots of bags, this will encourage customers to come back to the store. I also offered to get products from hig h shelves and if the customer was looking for a product that my store didnt sell I advised them on what others stores would sell the product.QuestioningQuestioning is very important in customer services in Superdrug. When customers first enter the store the first contact with them was in form of a question. For example, how can I help you Sir/Miss? or what are you looking for? Questioning helped me find out the needs of the customer. Which then gave me information on what they needed, to ask another question like, what is your budget for this item?.M3How can I provide good customer care and services?In this task I will be describing how I can provide consistent customer care and services. favorable customer careIt is important in Superdrug that customers are satisfied with the way they have been treated giving good customer care and loyalty will attract more customers to the store and keep Superdrug in business.Giving good customer care means being polite and helpful to customers. I t is important that I listen cautiously to customers and ask them questions so I get an understanding of what the customer wants so that I can get the right products for the customer. Having a positive attitude towards customers is mostly important because without a positive attitude customers will receive a negative vibe and therefore will not feel comfortable with me answer them. For example, while on my work experience customers asked for products that were no exchange at the Superdrug store, instead of saying we dont have that I recommended them to a store that might have it.It is important when providing customers with information that I am clear and accurate about the product and that I confirm that the customer understands the information I have supplied. It is good to remember that when a customer enters the store, try and give customers more than they pay for.Good customer servicesWhen customers enter the store they should be assisted. In Superdrug every customer that ent ered the store was given information on the products that were sold there and the products features.It is important in Superdug to provide after sales care such as refund and guarantees. Communicating with customers is an essential part of customer service. This includes letting them know what services are available and making sure they are happy with the product I have sold to them.Good customer service in Superdrug attracts more customers and increases sales. It also improves the business reputation which means more customers just through recommendations. For example, two main factors that contribute to its business success are Superdrugs commitment to high standard of service and the expertise of its staff. To maintain these standards and keep staff up to date with new products Superdrug invests in training.D2The importance of providing good customer care and servicesImportance of good Customer service Customer service is the preparation of care to customers from pre-service to a fter sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Superdrug use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competititors. Increasingly, Superdrug have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs. Superdrug produce literature, which outlines their Customer Care Policy or Charter this may include their policy on refunds, warranties, after sales service and how to make a complaint. Customer service is very important part of any business organisation.BibliographyBTEC introduction business-published by Heinemann in 2005Heinemann Educational PublishersHalley Court, Jordan Hill, Oxford OX2 8EJISBN 978 0 435401 21 4John Ruskin college intranet siteSuperdrug452-456 Brix ton Rd